Last updated: 23 September 2026

We use Wakeeza.com to refer to our website and services collectively as "our Services." We also use "Wakeeza.com," "we," "us," and "our" to refer to the company operating our Services. A "Member" is an individual who has registered to use our Services. Unless otherwise indicated, this Privacy Policy applies to all our Services worldwide, and is issued in accordance with the Protection of Personal Information Act, 4 of 2013 ("POPIA").

Who is Wakeeza.com?

Wakeeza.com is a company registered in South Africa with:

• Registration Number: 2021 / 705788 / 07
• Enterprise Name: Wakee Digital
• Registered Address: Stand No. 88, Manzini Trust, White River, 1240

Wakee is derived from "wake," which in Swati/Zulu means “vusa.” Our platform is a crowd-sourced review site for service providers (currently individuals, with businesses coming soon). We act as a peer-to-peer marketplace for products, services, and small jobs, facilitating interactions and transactions between job seekers, service providers, and clients.

Our Information Officer

In accordance with POPIA, our designated Information Officer is responsible for ensuring compliance with this Policy and the Act. You may contact them directly with any privacy query, access request, or complaint:
Email: support@wakeeza.com

What Personal Information is Collected?

We may collect personal information about you directly. Any collected information will be used and processed in accordance with this Privacy Policy. Below are the types of data we may collect:

• 1) Personal Information:
  • Full Name (First and Last Name)
  • ID Number and ID Document (for verification only)
  • Email Address
  • Location
• 2) Banking Information:
  • Bank Confirmation Letter
  • Bank Account Details (used for payment processing only)
• 3) Profile Information:
  • Interests, skills, and profile picture
  • Posts, including text, images, and videos
  • Direct messages sent on Wakeeza.com
  • Location data for event listings or product pickups

Why We Collect It (Lawful Basis for Processing)

We process your personal information because it is necessary to:

• Perform our contract with you (creating your account, facilitating listings, transactions, and escrow payments)
• Verify your identity and comply with our legal obligations, including fraud prevention and financial regulation
• Pursue our legitimate business interests in operating and improving the Platform, in a way that does not override your rights
• Where applicable, because you have given consent (e.g. for marketing communications), which you may withdraw at any time

Who We Share It With

We share personal information only where necessary to operate the Platform: with our appointed payment processor for payments and with our third-party escrow provider, Koticash (koticash.co.za), for escrow transactions, with identity verification providers to confirm your ID documents, with other Members to the extent needed to complete a transaction you've entered into (e.g. your name and delivery/meeting details), and with regulators or law enforcement where required by law. We do not sell your personal information.

Cross-Border Transfers

Where any of our service providers (such as payment processors or cloud hosting) process data outside South Africa, we take reasonable steps to ensure they provide a level of protection for your information that is at least equivalent to POPIA's requirements, as required under section 72 of POPIA.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Policy, or as required by law (for example, financial and transaction records may need to be retained for a statutory minimum period). Once no longer needed, information is deleted or anonymised.

Your Rights

Under POPIA, you have the right to:

• Request access to the personal information we hold about you
• Request correction or updating of inaccurate or outdated personal information
• Request deletion or destruction of personal information we no longer have a lawful basis to hold
• Object to the processing of your personal information on reasonable grounds, including for direct marketing
• Withdraw consent, where processing is based on consent, at any time
• Lodge a complaint with the Information Regulator of South Africa if you believe we have not complied with POPIA

Minors

Our Services are not directed at, and registration is not permitted for, anyone under 18 years of age. If we become aware that we hold personal information about a minor without appropriate consent, we will take steps to delete it.

How We Protect Your Data

We take data protection seriously and implement industry-standard security measures:

• SSL Encryption to secure communications
• Secure Payment Gateway for transactions
• Data Retention Policy ensuring minimal data storage
• Access control measures to prevent unauthorized access

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated on the Platform. Continued use of our Services after an update constitutes acceptance of the revised Policy.